eConsole is the call management system that can be used to access and manage your Numbertalk subscriptions. Every subscriber has a username and a password that can be used to login to eConsole and access call management features. Actions such as creation of Hunt Groups, deletion of IVR menu options etc. can be tracked on eConsole on each individual user account. There are three different statuses that a particular user account can have - Messages Only status, User status and Administrator status.

In the Messages Only status, access is limited only to voice mails and fax messages that are stored in the system. User accounts with a User status can access all the inbound voice mails and fax messages. In addition to that, they can also view as well as edit Hunt Groups and Queues. The Administrator status has the highest level of privileges. User accounts with Administrator status can not only view and access all the available features, but they can also edit or modify them.

A user name and password will be created the moment an account is registered. It is a good idea to use a single email address for all the usernames. This will allow the password reminder mechanism on the Numbertalk website as well as eConsole to send reminders to this main email address. Choose an email address that you regularly use because if you forget the password for any of the user accounts that were created for you, the password reminder will be sent only to the registered email address. It cannot and will not be given over the phone. The email address can also be changed to a new one if you submit a written request on company head letter pad advising us of the change. This extra precaution is to ensure your safety and to prevent unauthorised users from changing the main email address and accessing all the user account passwords.

Each service plan has a fixed number of user accounts that can be allocated. On a Connect Service Plan, a maximum of 1 user account can be created. On a Freedom Service Plan, it is 2 users and on the Performance Plan there is absolutely no limit on the number of users that can be allocated.

To learn more about eConsole or to avail services such as 0845 numbers, 0800 numbers, 0844 numbers, premium rate numbers, freephone numbers and 0330 numbers contact Numbertalk.