Michael Rey: Welcome to Business Profile TV, the show that highlights companies, products, and services. And brings them directly to you. We’re joined today by Chris Polito. He’s the Vice President of Pool Environments. He’s in his Plano office today. Chris, anybody who’s ever owned a pool knows that if you have one long enough something is probably going to go wrong. Does Pool Environments just build pools and then that’s the last they see of you? Or is there service down the road?

Chris Polito: Well, I hope that we continue to see you. We like to build relationships and to that end many of our customers are repeat customers. They’ll tell us that we helped sell their house. When customers came into their house to look at it, they looked at the back yard and said oh my gosh this looks like a resort. And that helps them sell their house. And I tell people that often, that when – they’ll often tell me that realtors say pools aren’t a good value and I’ll say well in reality you’re going to benefit from using it, but also when you go to sell you’re competing with everyone in the neighborhood. And if your backyard looks beautiful, that’s just one more advantage that you have.

But in the long term, we want you as a customer for years and years. When 10 or 15 years from now we want you to still call the same phone number, talk to the same people, and let us help you remodel that pool that we’ve just built for you. And that’s actually happening, where people have commented god, I can’t believe I can call the same number 15 years later and talk to the same people who built it the first time. And if you have a problem on Friday night at five o’clock, call us. Someone will call you back. You don’t have to wait until Monday to get a phone call. We have an emergency response team and if we can’t fix it with walking you through it overnight, or that night, then we’ll have someone out there Saturday morning to help you get through this problem.

Michael Rey: I think anybody who’s had to ask for any kind of service on the weekend knows that’s a rare thing indeed. Well, again congratulations on the website. It is apparent that you have done many projects to be proud of. Once again it’s Chris Polito from Pool Environments from the Plano office. Chris, thank you. And thank you for joining us on Business Profile TV. We look forward to seeing you next time.

To watch the rest of the interview, go to www.BusinessProfileTV.com.