One industry that depends on effective training is the travel industry. High performing front line teams and guest facing positions are crucial to the successful operation of any travel business but traditional training methods and challenges in hiring qualified staff could create quality and service gaps that would negatively impact guest experiences and brand perception. Travel providers need faster methods of training that can deliver essential and advanced customer service and communication skills more effectively to new hires and existing workers that need to sharpen their skills. AI technology has been a game-changer in the travel industry and its advanced functionality and capabilities has extended to the travel training realm, offering a new and innovative way to train and educate travel workers.

Fast Paced Tech for a Fast Paced Business

The travel industry has been through a roller coaster ride since COVID-19 and international lockdowns ground the business essentially to a halt. As of late, volumes and traffic have finally returned to 2019 levels but the hiring situation has not improved with many travel providers and businesses struggling to attract and train qualified front line personnel, the crux of guest services. Once suitable candidates are found, training and deployment is another obstacle that leads to downtime and potential gaps in service and quality, negatively impacting guest experiences. AI technology has become mainstream in the travel industry but its functionality and capability positions it as a powerful training tool that can reduce deployment times of new hires and quickly upskill and reskill existing workers. AI training tools are dynamic and can deliver necessary skills, habits and concepts at a much faster pace than traditional training methods, matching the speed of a naturally fast paced industry.

RAG Pipelines for the WIN

AI technology continues to evolve and recent innovations, such as Retrieval Augmented Generation, or RAG, has created new opportunities for better, faster and more effective training technology. RAG frameworks are complex functions that break down content into numerical ‘tokens’ and plot results through 3D vector maps to pinpoint more accurate responses. In training models, accuracy is critical and RAG pipelines offer the best solution for acquiring and analyzing data. That core functionality is a key benefit to RAG technology as data can be loaded from external sources, such as markdown documents or .txt files, enabling full customization, upgradability and updatability of content fed through the training platform. Content and data flexibility is essential for the travel industry as training needs and guest expectations and preferences shift over time.

hospit-AI-lity is a Next Generation Travel Training Tool

A new technology from TTS aims to solve the problem of training downtime and slow onboarding in the travel industry. hospit-AI-lity is a next generation travel training platform that utilizes AI and RAG pipelines to deliver skills, habits and concepts to new hires and existing workers along the front lines of travel businesses. High levels of engagement and dynamic pacing ensure training comprehension with real time, in the field learning and evaluations. hospit-AI-lity uses easy to upgrade RAG frameworks to ensure training content is fresh, valid and up to date. While finding qualified and enthusiastic candidates is still a challenge in the travel business, deploying capable new hires quickly can be achieved with hospit-AI-lity to maintain service and operational levels and most importantly, guest experiences and expectations. Travel is a customer-centric business and advanced training tools that use the latest technology can be far more effective than traditional methods of training, yielding short term and long term benefits to the travel business.

AI Technology Further Elevates the Travel Business

Travel volumes have finally surpassed 2019 levels but the industry still suffers from labor shortages and hiring challenges. For travel businesses that depend on consistently high levels of guest experiences, service and quality gaps caused by vacancies along the front line or lack of customer skills are unacceptable and can negatively impact many facets of the business itself. hospit-AI-lity is a new technology that utilizes AI and RAG technologies to deliver effective travel training, skills development and organizational habits to front line and entry level travel workers. Skills improvement and initial new hire training can be easily deployed through hospit-AI-lity’s engaging and intuitive interface, ensuring skills, concepts and expectations are fully comprehended by the worker. Please visit the hospit-AI-lity microsite for more details.