Offshore IT outsourcing has been by far the greatest business trend of the 21st century. That the outsourcing partner realizes significant time and cost saving benefits and the service providers get access to tremendous business opportunities out of their local sphere is common knowledge. Ever wondered – why do some outsourcing experiences flower into lasting business partnerships while some just fizzle out way before completion, culminating into tough and sad experiences waiting just to see the end of the journey – the project sign-off? Businesses across the globe are continuously striving to understand what works and what doesn’t in an offshore outsourcing association. What makes a preferred offshore outsourcing service provider? Is it just the technology quotient of the workforce or the past success stories prominently showcased on the service provider’s web site? Or, is it a modulated interplay of several factors that guarantees the exciting and successful completion of an outsourced project. At TechAhead Software, we believe that a successful outsourcing alliance does not happen by chance but is an outcome of focused efforts. As a service provider with proven expertise in handling offshore IT outsourcing projects, we share our learnings.

Build high-quality products – good.

Build high quality products and trust – far better!

Engineering a high-quality product tailored to the client’s requirement – undoubtedly, that’s first and foremost. But it pays to cement trust while building fantastic products for the client. It is, but natural for clients offshoring their product development to a service provider sitting thousands of miles away to feel a strong enough need to feel reassured, stay updated on the project proceedings, and possibly, see regular prototypes. Besides, the service provider needs to think through the entire story. Understand the actual use cases behind the business requirement and suggest winning strategies to plug the business gap. Further, in most of the situations, clients expect service providers to respect their privacy and not divulge or use any of their information elsewhere. TechAhead Software condenses these principles in its 3Cs philosophy – Communication, Clarity, and Confidentiality. These 3Cs form the core values behind all of TechAhead Software business transactions and are ever, finely ingrained in its high-octane environment.

Communication: At TechAhead Software, we give utmost importance to regular status updates and discussions around foreseeable impediments and delays with our clients. An offshore company investing time and money outside of their own country has quite a few fears to grapple with. • Will the product conform to the quality standards that my company is known for? • Will the product be delivered on time? • What processes do they follow? • Seems like they have superlative technical skills – but it’s the first time I am dealing with them… TechAhead engineering workforce follows the Agile development methodology. There’s a prototype to show and gather feedback upon, after every iteration. We involve our clients as we plan and complete the project milestones. Timezones are hardly a barrier for our highly-dedicated workforce; we have the will and the ways.

Clarity: Clarity is a critical success factor for the fast-track execution of an offshore project. We take time to precisely understand the project requirements and get regular feedback from the project stakeholders to ensure that the product we develop is what really is required. This surely helps decrease the time-to-market for quality products and last-minute frustrations for our end-clients and business partners. The processes we follow not just bring regular project communication and client involvement in their folds, but also methodically remove the complexity out of the knowledge transfer phases so that there’s no space for doubts or information lacunae around the project scope.

Confidentiality: Finally, we maintain utmost confidentiality of all the information that our clients trust us with. Whenever requested, we also sign Non-Disclosure Agreements with our clients to uphold the privacy of information related to their businesses. Because for us, outsourcing is a long-term association with our end clients and business partners.

Please feel free to write to us at info@techaheadcorp.com for any business query.