Successful Tanzanite Purchasing on the Internet
- Author John Mcqueen
- Published April 23, 2006
- Word count 1,380
So...you've been looking to purchase a quality tanzanite on
the internet and you need some help determining what
characteristics you should be looking for in a quality
tanzanite. This article is intended as a resource to help
guide you through a successful tanzanite purchase by
avoiding many of the common pitfalls that some consumers
become entangled. These pitfalls can often leave a sour
taste in your mouth and make you a little head- shy about
purchasing tanzanite online.
I am aware that several of our happy tanzanite clients have
had bad previous tanzanite purchasing experiences, and some,
in my opinion, were downright awful. The common themes in
their communications include:
*Didn't really "know" the seller as good as I should
have before purchasing my tanzanite...
*Color in hand was significantly different than the
tanzanite image shown online...
*Didn't read the "fine print" regarding my tanzanite
purchase...
*Wanted to return the tanzanite and the seller
charged a hefty re-stocking fee...
*Didn't understand the importance of clarity,tone,
hue and saturation before making my tanzanite
purchase...
And the list goes on and on... If you have notbeen through
an experience like this, either you're a really web-savvy
consumer or you have just been plain lucky. Many tanzanite
consumers have thrown a lot of their hard-earned dollars
into tanzanites that are of significantly less value than
the money they have spent. This is unfortunate for them and
quite disappointing to the "good guys" within the tanzanite
industry.
How many times have you wanted to know that you are making
the correct assessment of a potential tanzanite that you
intend to purchase online? I have been asked this question
frequently and I am amazed that a large percentage of
consumers simply do not do the necessary homework before
making a buying decision. Certainly not due to the lack of
credible resources that are available to the consumer, many
people simply let the "want" of an immediate purchase get
ahead of their good judgment.
Let's start with a generic list of things to consider in the
process of making a tanzanite purchase. The "generic list"
includes such items as the "5 W's," namely, Who, What,
Where, Why, When. If your inquiry covers several or even all
of these questions, you have made a good start in obtaining
the necessary information you need in making a wise
purchasing decision on your next tanzanite.
The Tanzanite "Who" and "Where"
Who you are considering doing business with and where they
are located can tell you much about a tanzanite retailer. Is
the tanzanite retailer headquartered domestically or are
they a foreign company with an online presence? This fact is
generally known/disclosed at the time you make payment, but
not always. The whole foreign vs. domestic issue is another
discussion altogether, but you need to decide in your own
mind what you're most comfortable with. Some foreign
companies use a domestic mail drop to ship their tanzanites.
On the surface, they appear to be a domestic company, which
would willingly submit to FTC rules and regulations, many of
which protect you as the consumer, but some foreign
companies couldn't care less about these guidelines. So, it
never hurts to ask the question. This will help you to avoid
the smoke-and-mirrors game that many foreign sellers
implement in their marketing strategy. I know of one
company, in particular, marketing gemstones that has many
concurrent reincarnations, as I like to call them, on the
internet at the same time. They have many websites, all with
different looks, and sell essentially from the same
inventory. While this type of masked marketing is not in and
of itself "bad" nor "dishonest," it sure makes it difficult
to get the answer to these first couple of questions and
creates confusion for many tanzanite buyers. Who am I
considering doing business with and where are they located?
You might want to cat around on google a bit to find
available information and maybe even get some references.
Testimonials and referrals represent a major portion of our
business and we willingly share our customer
references/experiences on our site to make our reputation
"real" for would-be clients. Good stuff! So, understanding
who you are about to do business with and where they are
located provides you with a foundation of knowledge from
which to proceed in the process of obtaining your first/next
tanzanite.
The Tanzanite "What"
The What question may be answered by simply taking a look at
the overall quality range of tanzanites the retailer is
offering on their site. Does the tanzanite retailer carry
low-grade tanzanites, high-grade, or a broad range of
quality? This should speak volumes to you. There are many
retailers that simply carry the lower grades of tanzanite
for a cheap price and show out the best of these grades as
top-quality stones. When you view the pictures of these
stones, you may think you are looking at "AAA" color,
relative to other tanzanites listed, when in fact you may
still looking at run-of-the-mill tanzanites that may be
slotted a bit higher in the color range than the others. And
yes, there are a LOT of these types of stones available for
around $300/ct by a growing number of vendors. The
statements regarding the quality of this material are often
exaggerated and the pictures on these stones may not even be
close to representing the actual item. Caveat Emptor, which
is a Latin phrase meaning: "Buyer Beware!" Good advice for
us all. Other considerations related to What include a
thorough understanding of the retailer's "fine print."
The Tanzanite "Why"
The Why question is really self- explanatory.... because you
want to own a quality tanzanite. Right? In addition, you
probably want to try to understand why the company, whose
tanzanite you are viewing, is in the tanzanite business.
What I mean by this is...other than the obvious reason, to
sell a product for a profit, do they appear to have a good
business interest in tanzanite or does the seller just offer
it as another line of gemstones on their site. Your
interests would be best served by shopping with a retailer
that has a good stake and large general emphasis in
tanzanite. This will provide you with your best chance at
viewing a nice collection of gems from which to choose and
competitive pricing. Additionally, I recommend that you
purchase from sellers that are more than happy to work with
you on a custom order. If they are hesitant to do this, it
may mean that they are getting their tanzanite from other
retailers (vs. a tanzanite sightholder or supplier) and
don't want to mess with an order like yours because they
simply can't turn around a custom order quickly. It is then
possible for you to find yourself purchasing a stone which
is only close to what you really desire. Why settle for
something "close" when you are getting ready to drop a chunk
of hard-earned change on a tanzanite?
The Tanzanite "When"
And finally, the When question deals with such inquiries as:
When will my tanzanite order ship and by what method
(carrier)? Are there any extra fees when shipping gemstones?
When do you restock your tanzanite inventory? When is the
best time of year to purchase a quality tanzanite? You get
the idea. By asking these types of questions, you get to
know your tanzanite retailer better and can pave the way for
a long-term, successful relationship with your tanzanite
dealer.
In summary, it is important that you have a good
understanding of the company from which you wish to make a
gemstone purchase AND their quality and price are in keeping
with your overall expectations. In our company's experience,
we have found it amazing how much repeat business we have
done with our valued clients over the years by simply
providing answers to these basic questions.
Hopefully, you will make many wise tanzanite purchases in
the days, months and years to come. Tanzanite is a truly
incredible gemstone, but you owe it to yourself to get the
facts FIRST before adding a gorgeous tanzanite to your
collection. I encourage you to put this "purchasing model"
in place to avoid the common pitfalls and disappointments of
making incorrect buying decisions on your next tanzanite
purchase.
John McQueen is a long-time rockhound, lapidarist (gem
faceter), internet entrepreneur and acclaimed freelance
writer on various topics related to the gemstone and jewelry
industry. For more information on purchasing fine gemstones
on the internet, please visit his company's site dedicated
to fine tanzanite and other types of beautiful gemstones.
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