Sales / Service
How to Build Great Relationships through Cold Calling
By Ari Galper · 18 years ago
Master the foundation for cold calling success
Sometimes the finest solutions are the simplest. Focusing on relationships when making cold calls is one of them. It keeps us genuine, and eliminates our dread of making ...
Size Does Matter!
By George Ritacco · 18 years ago
Do you sometimes feel a bit "uneasy" about doing business with a small company? Do you feel that you're probably best served by hiring a large firm to help you? Would you rather spend more ...
Change Your Approach To Improve Your Retail Sales
By Jonathan Walker · 18 years ago
Shopping, the great British Saturday afternoon pass time. How many times have you wandered aimlessly with your loved one, when all you want to do is watch the afternoon's sports? I thankfully tend not to ...
Prescription for Healthy Sales
By Debbie Mrazek · 18 years ago
Most companies today struggle with sales challenges. With economic instability and world conflict, these issues may seem to be externally afflicted; however, most businesses can utilize a sales check-up to determine areas of vulnerability and ...
Customer Service: Making Every Phone Call Great!
By Tim Rosanelli · 18 years ago
Customer Service: Making Every Phone Call Great!
The phone rings. I answer it with trembling hand, because at the time I was an Eastern Regional Customer Service Manager for Matheson Tri-gas. Outside calls usually meant ...
Effective Sales Techniques Make All The Difference
By Keith Evans · 18 years ago
To make good sales, it is important for a sales representative to know about effective sales techniques. Sales play a vital role in the world of business. Without making a concerted effort for making effective ...
Why is customer service so important?
By Keith Lee · 18 years ago
Why is customer service so important? Well, the Harvard Business Review reports that if you can prevent 5% of your customers from leaving you, you can increase your bottom line profit by 25 – 95%. ...
What A Language Translation Service Can Do For You
By Anna Woodward · 18 years ago
This article offers a look at what a language translation service has to offer your business. It shows how every business, whether big or small, needs to work in a foreign tongue at some point, ...
Is Networking Enough?
By Debbie Mrazek · 18 years ago
How to Evolve Beyond Networking into the “R Zone”
Networking can be an exhausting, hit-or-miss process if all you’re doing is exchanging cards and asking for business. To make it effective and fun, move beyond ...
Are You Cut Out For Direct Sales?
By Wendy Stevens · 18 years ago
If you are working in the field of multi-level marketing (or network marketing) and selling your product or service directly to your customers, including recruiting for your company, there are going to be many blocks ...
Voice Inflection
By Richard Cannon · 18 years ago
Have you ever heard the saying, “It’s not what you say, it’s how you say it”? There’s a huge benefit for you if you can understand how true this is. With voice inflection you can ...
Mirroring and Pacing Your Client
By Richard Cannon · 18 years ago
Have you ever had a salesperson you felt comfortable around? There are reasons why. Weather naturally or they had trained themselves to do so. You can relate to someone through mannerisms and voice. If you ...
5 Basic Performance Measures
By Kamlesh Patel · 18 years ago
Measure #1 is customer satisfaction
This first is probably the most important of the 5 basic measures. It's the only measure that will connect you with the relevance of the work you're doing. If customers ...
Getting Your Questions Answered
By Richard Cannon · 18 years ago
What happens when you’re dealing with someone, they ask you questions and don’t get the answer from you? What do you think about them? Do you think they are really listening to you? Do you ...
Excuses Customers Give You
By Richard Cannon · 18 years ago
Clients will give you excuses that may not be true. Do you ever, when dealing with a salesperson, tell them something that might not be completely true in order to get out of a sale? ...
Questions to Ask Your Customer
By Richard Cannon · 18 years ago
Giving your customer exactly what they want is the only way to land a sale. You also know, the only way to find out exactly what they want is by asking. There are certain questions ...
Relating to Your Customer
By Richard Cannon · 18 years ago
When earning a sale of any type of you must relate to your customer. A client will be turned off by someone who they cannot relate to. Not only in sales, but with any thing. ...
The Word "But"
By Richard Cannon · 18 years ago
You may not think so but in a sale every word you use is crucial. One word that you should be careful with in a sale is “but”. When you say the word “but” you ...
4 Ways To Increase Your Company's Sales
By Marc Entz · 18 years ago
When faced with diminishing sales or a shift in profitability, sometimes a company will seek opportunities to expand sales by using different marketing methods. These time-tested marketing principles are used by businesses to seek out ...
Build A Solutions Force, Not A Sales Force
By David A. Goldsmith · 18 years ago
Do you dream at night of your sales force closing all the deals in your pipeline only to wake up and realize that you still don't have the Ferrari in your driveway and that very ...