I used to work as a technical support representative for an Internet service provider and one of the most common issues that customers are complaining about is their new wireless printer not working. The first thing that I would ask them is if their Internet is working and it is. So what’s the problem? Why is their new wireless printer not working?

One, their computers are wired directly to their modems. A wireless printer will not be able to communicate with your computer if there is no wireless signal. So if you really want to use a wireless printer, the first thing that you will need is a router. A router will allow you to connect your computer to the Internet wired or wireless (if it has a built-in wireless card). Talk to the computer store technician first about your Internet set up so that you will be advised which device you’ll need to be able to use a wireless printer.

Next is the printer driver. Most first-time wireless printer users think that all they need to do is connect the printer to their computer and it will run immediately. What they don’t know is that it needs a printer driver to be able to link with the computer. Wireless printers or any other printers have instructional manuals when you buy them. Make sure to read them so you will have a guide on how to properly install your wireless printer. Once your computer can see your printer, it is ready to be used.

Three, the printer driver is installed in only one computer. The printer driver should be installed into every computer in the house so that you can remotely print using any of the computers available. And also, make sure that the computer you are trying to print a document from is within range of the wireless signal.

Therefore, before deciding to call your Internet service provider for possible Internet connection issues because your new wireless printer is not working, browse some websites first. If everything is good with the connection, read the manuals and follow the steps provided.

If every basic troubleshooting was already done but is getting a negative result, call your printer manufacturer’s technical support and they will be more than happy to assist you to make your wireless printer work.